FAQ
Frequently Asked Questions
-Testron Group
Your Questions, Answered. Welcome to our FAQ section. Whether you're exploring our material testing equipment for the first time or are a long time client looking for technical support, this page addresses the most commonly asked questions about Testron Group’s products, services, and operations. Still have a question ? Reach out to us directly at customersupport@testrongroup.com or give us a call. We’re here to help
POPULAR QUESTIONS -ABOUT TESTRON GROUP
How long has Testron Group been in business ?
Testron Group has been serving the global quality control and testing industry since 2015, with its headquarters based in Guangzhou, China and a growing international footprint including the USA.
What products and services do you offer ?
We specialize in manufacturing high precision material testing equipment including environmental chambers, concrete testing machines, metal testing instruments, and more. We also offer customized solutions, calibration services, and post sales technical support.
What industries do you cater to ?
Testron serves a wide range of industries, including automotive, aerospace, construction, packaging, plastic & polymer, defense, pharmaceuticals, and consumer goods
Do you offer on site services in the U.S. ?
Yes, we provide remote support as well as scheduled on site assistance through our U.S. based service partners and engineers, depending on your needs.
What sets your equipment apart from other brands ?
Our QC material testing equipment is designed with a strong focus on accuracy, repeatability, and durability. Every machine is built with globally compliant standards and supported with up to 3 years of warranty for peace of mind.
PRICING & QUOTES
What is your pricing model ?
Our pricing is based on the equipment type, level of customization, and scope of services. We offer competitive rates without compromising on quality.
Can I get a custom quote for a specific project ?
Absolutely. Share your requirements with our sales team at info@testrongroup.com
or use our website inquiry form, and we’ll provide a detailed estimate.
Are there any hidden charges ?
No hidden fees. All costs, including shipping and installation ( if applicable ), will be outlined clearly in your quotation.
Do you charge for consultations or equipment recommendations ?
No. We’re happy to consult and recommend the right solution for your testing needs at no charge.
GETTING STARTED
How can I start working with Testron ?
Simply reach out to us with your testing requirements. Our technical team will guide you through product selection, customization ( if needed ), and delivery timelines.
Do you customize material testing equipment ?
Yes, we understand that every industry has unique testing needs. Our R&D team works closely with clients to deliver fully customized equipment configurations.
TECHNICAL SUPPORT & SERVICE
What kind of support do you offer post purchase ?
We provide 24/7 technical assistance via email and remote troubleshooting. On site services can be arranged within the U.S. through prior scheduling.
Do you offer training for equipment usage ?
Yes, training is included with most equipment purchases. We offer detailed manuals, video guides, and virtual/on site training sessions based on customer preference.
How can I get spare parts or request maintenance ?
You can contact our service desk at service@testrongroup.com for parts ordering, maintenance scheduling, or troubleshooting support.
SUSTAINABILITY & COMPLIANCE
How does Testron promote sustainability ?
Our manufacturing processes follow green practices, including energy efficient production and recyclable packaging. We continuously strive to reduce environmental impact.
Are your products certified ?
Yes, our products meet international testing standards such as ISO, ASTM, and BIS, ensuring compliance and reliability across industries.
PRODUCT CAPABILITIES & FEATURES
How can your testing equipment improve quality control in my industry ?
Testron’s testing instruments deliver precise, repeatable data that helps manufacturers reduce defects, meet regulatory standards, and enhance product durability and reliability.
Do you provide environmental simulation chambers for extreme conditions ?
Yes, our product range includes thermal shock chambers, humidity chambers, salt spray testers, and cryogenic test chambers designed for rigorous testing environments.
What’s your most in demand product in the U.S. market ?
Our Temperature & Humidity Test Chambers, Melt Flow Indexers, and Compression Testing Machines are widely used across industries for their accuracy and durability.
STILL HAVE QUESTIONS ?
We’re happy to help. Whether you need product details, a customized quote, or want to schedule a technical discussion, our team is ready. Email: info@testrongroup.com Support Email customersupport@testrongroup.com
Testron USA Office
Email : info@testrongroup.com